On Demand Program

Transition into Practice: Dealing with Difficult Clients


Date Aired: Thursday, May 4, 2023
Runtime: 1:30h

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This On Demand presentation is free.

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Members of the Massachusetts bar should aim for the highest level of professionalism in relationships with clients, colleagues, parties, administrative entities and the courts. The first years of practicing law are a critical time in the development of professional habits and character.

To help foster this transition, the fellows of the 2023 MBA’s Leadership Academy invite you to participate in the Transition into Practice Program Series (“TIPs”). The fellows designed the series to provide transitional support to newly admitted attorneys and soon-to-be-graduating law students so that they have the practical skills and judgment necessary to practice at the highest level.

This week's installment of the TIPs series will tackle "Dealing with Difficult Clients." Difficult clients are part of the business. No matter what area of law you practice, and no matter the preparation, things happen. Sometimes the lawyer has control, while other times the issue is out of our hands. It is hard to know why good clients become difficult ones, but most are dealing with difficult circumstances by the time they reach out for legal representation. The lawyer has an important role when helping a client navigate a case, and the success of that position largely rests on the client’s cooperation.

New practitioners will learn how to navigate situations with challenging clients and best practices in the face of the unexpected. The presentation will focus on:

  • Outlining the litigation process and setting expectations
  • Establishing boundaries
  • Identifying red flags
  • Communicating with clients
  • Navigating unexpected delays or roadblocks
  • Understanding ethical obligations
  • Finding solutions to challenges
  • Knowing when to end the relationship

All programs are free and will help ensure a smooth entry into the practice of law.

This webinar was hosted using Zoom.  


Rebecca Amdemariam, Esq., Panelist
CPCS-Mental Health Panel, Boston
Widmaier Charles, Esq., Panelist
Sugarman, Rogers, Barshak & Cohen PC, Boston
Brittany M. Darcy, Esq., Panelist
Kenney & Sams PC, Southborough
Jonathan J. Wynne, Esq., Panelist

Sponsoring Sections:

Young Lawyers Division

NOTE: This is a previously recorded MBA On Demand product.
When you register, you will receive a link via email to the previously recorded MBA On Demand program and its ePublication. Your member profile will also contain a permanent link to the MBA On Demand version of the program.

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